Give members the experience they want

first_imgAt Idaho Central Credit Union, members are empowered with tools and resources to get best-in-class service. The goal, says Kent Oram, president of Idaho Central, is to deliver positive, seamless experiences – no matter the channel.Here are a few ways Idaho Central makes it happen:Frequent member surveys. Through surveys, Idaho Central gains valuable insights into members’ wants, needs, life stages, financial goals and more. The feedback serves as another strategy to help the credit union tailor its products and services to best suit members. “We love to survey our members,” said Oram. “We love to ask the questions. We love to listen to their feedback.” By giving members a platform to share their thoughts and opinions, Idaho Central deepens member relationships and demonstrates a willingness to listen.In-depth member analysis. To more thoroughly understand members, Idaho Central also turns to its front-line staff. By asking employees for their ideas, the credit union further explores members’ challenges, priorities and pain points. “Sometimes the latest bell and whistle isn’t something that appeals to them,” noted Mason Oswald, Idaho Central’s operations card services manager. “Really understanding your member is so important.”Member perspective approach. Bearing in mind all the feedback they gather directly from members and staff, Idaho Central tests new ideas by stepping into members’ shoes. The credit union asks, “How may a member respond to this? What is its function?” Oswald notes that any new product, process or service that can save members time is likely a winner.Fraud prevention in members’ hands. For credit union members, security ranks among their highest priorities when it comes to digital banking. “We realize that the best defense to fraud is allowing members to take their [digital] application and stop it at the source,” said Oswald. For Idaho Central, that meant introducing CardControl – a digital product allowing members to turn their cards on and off, as well as opt into transaction alerts.Improving the financial lives of members is at the heart of every initiative Idaho Central undertakes. With that focus, the credit union gives its members the ability to choose the paths they travel. Choose this financial institution or that one. Do in-branch or online banking. A wide variety of touch points and decisions can define a member’s credit union journey. Putting members in the driver’s seats of their experiences gives them the power to get the results they want. 108SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

South Florida coach being investigated for letting twerking tour film video in gym

first_imgA basketball coach at Miami Beach Senior High School has been reassigned by school district officials after he allowed a celebrity dancer to use the school’s gym to film a video.The celebrity “twerker” Nastya Nass, has 6.8 million Instagram followers, and led a group of 47 twerkers to dance in a 13-minute long videoThe video from Nastya Nass’s “Twerk Tour” stop was filmed Feb. 22 and uploaded to YouTube on Feb. 28. It has more than 151,000 views.The Miami-Dade County Public Schools has a problem with the video being filmed at the school, the Miami Herald reported. While the specific location wasn’t tagged in the video and no students were present during the filming, the gym’s scarlet-and-silver championship banners and scarlet hardwood basketball floor made it easy to identify.The school’s basketball coach, Jacob Shaw, allowed Nass and her crew to use the gym for an unauthorized event, district spokeswoman Daisy Gonzalez-Diego told the Herald. She said there could be legal ramifications if the video was used for promotional purposes.Coach Jacob Shaw is being investigated by the district’s professional standards department.Shaw had no comment.last_img read more

Nainggolan Joins Former Club Cagliari on Loan

first_imgHe was capped 30 times for Belgium, scoring six goals, before retiring from international duty in 2018.Danilo: Man City in Talks with JuveManchester City are in talks with Juventus over a deal to sign Portugal right-back Joao Cancelo with Brazil full-back Danilo moving the other way.There is no agreement yet but City manager Pep Guardiola is keen to strengthen his options on the right.City, who also have £45m England right-back Kyle Walker in their squad, are expected to pay a fee in addition to 28-year-old Danilo joining Juve.Cancelo, 25, has also played further forward as well as at left-back.He joined Juventus from Valencia for £35m in 2018 after spending a season on loan at Inter Milan.Cancelo was part of the Portugal squad that won the Nations League earlier this summer although he did not play.City signed Danilo from Real Madrid for £26.5m in 2017.He has been involved in the Blues’ back-to-back Premier League title wins but has rarely been viewed as a first-choice.Danilo has made 60 appearances in all competitions but only 22 league starts, the last of which came against Cardiff on 3 April.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegram Inter Milan midfielder Radja Nainggolan has joined Serie A rivals Cagliari on loan until the end of the season.The 31-year-old former Belgium international returns to the club where he spent four years from 2010, making 137 appearances.Nainggolan had only joined Inter last summer from Roma and played 29 league games last season.last_img read more

WATCH: Ex-Man United and Man City star scores SENSATIONAL solo goal

first_imgCarlos Tevez scored an amazing solo goal for Boca Juniors on Thursday.The Argentine striker has scored for fun throughout his career, taking in spells with West Ham, Manchester United, Manchester City and Juventus.The 32-year-old returned to hometown club Boca in the summer, netting an amazing strike against Bolivar on Thursday.In a 3-1 win against the Bolivian side in the Copa Libertadores, Tevez picked up the ball in his own half, before dribbling the length of the pitch to score, and hand Boca a 2-0 lead in the first-half.You can watch the sensational goal above…last_img read more