RBS banks on new set of metrics to deliver results

first_imgRelated posts:No related photos. Previous Article Next Article RBS banks on new set of metrics to deliver resultsOn 18 Nov 2003 in Personnel Today Comments are closed. The Royal Bank of Scotland (RBS) has developed a new metrics system toidentify unmotivated staff and pinpoint specific measures to help improveemployee engagement. The company now has such a commitment to its human capital management (HCM)system that an entire HR data team has been formed solely to collate thefigures. RBS uses data from its joiner, annual employee opinion and leader surveys tobuild a picture of how engaged staff and managers are within the organisation. This is then overlapped with business data and put into context with thecompany’s ’employee proposition’, which highlights the key drivers for staff. The figures can then be used to analyse the performance and engagement ofspecific groups so that HR can then look at the things that motivate particulargroups of staff, such as men in their twenties. RBS group HR director Neil Roden told delegates at last week’s Employers’Law conference in London that it was also a good tool for measuring theeffectiveness of the firm’s £4m investment in people management. “We’re trying to create an employee offering that attracts and retainsthe best talent. Good HR should be able to diagnose business problems and thencreate solutions to people related problems,” he explained. He said the data has also proved there is a link between people drivers andbusiness performance, illustrating the fundamental role of HR within anorganisation. “It lets us tell line managers that if they can focus on one specificthing it will engage somebody and in turn improve their performance. It alsoprovides a rich source of data to benchmark RBS against other companies. “It means that I don’t think things about our people management – Idemonstrate them. We can use the system to demonstrate customer value or costand, best of all, the staff love it,” he added. By Ross Wighamlast_img read more