Give members the experience they want

first_imgAt Idaho Central Credit Union, members are empowered with tools and resources to get best-in-class service. The goal, says Kent Oram, president of Idaho Central, is to deliver positive, seamless experiences – no matter the channel.Here are a few ways Idaho Central makes it happen:Frequent member surveys. Through surveys, Idaho Central gains valuable insights into members’ wants, needs, life stages, financial goals and more. The feedback serves as another strategy to help the credit union tailor its products and services to best suit members. “We love to survey our members,” said Oram. “We love to ask the questions. We love to listen to their feedback.” By giving members a platform to share their thoughts and opinions, Idaho Central deepens member relationships and demonstrates a willingness to listen.In-depth member analysis. To more thoroughly understand members, Idaho Central also turns to its front-line staff. By asking employees for their ideas, the credit union further explores members’ challenges, priorities and pain points. “Sometimes the latest bell and whistle isn’t something that appeals to them,” noted Mason Oswald, Idaho Central’s operations card services manager. “Really understanding your member is so important.”Member perspective approach. Bearing in mind all the feedback they gather directly from members and staff, Idaho Central tests new ideas by stepping into members’ shoes. The credit union asks, “How may a member respond to this? What is its function?” Oswald notes that any new product, process or service that can save members time is likely a winner.Fraud prevention in members’ hands. For credit union members, security ranks among their highest priorities when it comes to digital banking. “We realize that the best defense to fraud is allowing members to take their [digital] application and stop it at the source,” said Oswald. For Idaho Central, that meant introducing CardControl – a digital product allowing members to turn their cards on and off, as well as opt into transaction alerts.Improving the financial lives of members is at the heart of every initiative Idaho Central undertakes. With that focus, the credit union gives its members the ability to choose the paths they travel. Choose this financial institution or that one. Do in-branch or online banking. A wide variety of touch points and decisions can define a member’s credit union journey. Putting members in the driver’s seats of their experiences gives them the power to get the results they want. 108SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblrlast_img read more

Racers Grand Prix postponed due to COVID-19

first_img(CMC) – The spread of the novel Coronavirus (COVID-19) has resulted in the postponement of premier track and field meet, Racers Grand Prix, but officials have expressed hope it can be held in August.The fifth staging of the meet, which was awarded gold status during the newly-formed 2020 World Athletics Continental Tour, was set to be held at the National Stadium here on June 13.However, chairman of the organising committee Glen Mills informed World Athletics in an April 2 letter that the meet would be deferred because of the ferocity of the virus, local and global restrictions on travelling and gatherings, quarantine procedures, and the inconclusive timeline of the impact of the virus.“It is now clear that our only choice is to postpone the date of this year’s meeting of the Racers Grand Prix – Kingston Continental Tour Gold meeting,” said Mills, who is also president of Racers Track Club.“We are now hoping to be able to reschedule the meeting for a date in the latter half of August. Of course, this is subject to the agreement of World Athletics, in keeping with your overall schedule. It is also subject to the availability of the stadium and the hotel on this new date.”The meet was one of 10 in the new series designed to accommodate athletes from several disciplines cut from the Diamond League for 2020. These included the triple jump, discus, 3000-metre steeplechase and 200 metres. For these core disciplines, ranking points would have been allotted at the same level as the Diamond League.“We remain grateful that the world body recognised the type of meet that we were putting on, which has been of the highest quality,” said Mills. “And though the postponement of the event is unfortunate, once we receive the all-clear, we will ensure the meet delivers on every level.”“We encourage athletes to follow the World Health Organisation guidelines and those of their local leadership to reduce the risk of catching the coronavirus. And we also encourage them to focus on their well-being and to find innovative methods to stay fit during this period,” he added.Among the athletes who had confirmed their participation at the Racers Grand Prix were 200m World champion Noah Lyles of the United States and world record 400m holder and Olympic champion Wayde Van Niekerk of South Africa.The World Athletics Continental Tour series was set to begin on May 10 in Tokyo, Japan and would also have included the Fanny Blankers Koen Games in Hengelo, Netherlands; the Nurmi Games in Turku, Finland; and the Skolimowska Memorial in Silesia, Poland.last_img read more